Refund policy

60-Day Satisfaction Guarantee & Refund Policy

At MyFitStrip, we want you to have a positive experience with our products. If you have a concern about your order or product, please contact us within 60 days of delivery at info@myfitstrip.com.

We review satisfaction requests individually and may, at our discretion, provide a refund, store credit, replacement, or other resolution based on the circumstances.

Consumable Product Policy

MyFitStrip products, including oral strips, lozenges, and chewing gum, are consumable personal wellness products. As such, we do not accept physical returns of our products.

Customers should not ship products back to MyFitStrip unless specifically instructed to do so in writing.

Satisfaction Guarantee

Our 60-Day Satisfaction Guarantee is intended to address legitimate concerns regarding your MyFitStrip purchase. It does not constitute an unconditional money-back guarantee.

Refunds, credits, replacements, or other resolutions are not automatically granted and are determined by MyFitStrip on a case-by-case basis.

When reviewing a request, we may consider:

  • The nature of the concern

  • Whether the product was used as directed

  • The condition of the product

  • Order history

  • The time elapsed since delivery

  • Previous refund or satisfaction requests

  • Any supporting information or documentation provided

We may request additional information before making a determination.

Circumstances That May Not Qualify

The following circumstances generally do not qualify for a refund or other resolution:

  • Change of mind or purchase regret

  • Personal taste or preference

  • Failure to use the product as directed

  • Failure to store the product appropriately

  • Failure to follow product instructions or recommendations

  • Requests submitted after the applicable 60-day period

  • Shipping delays where the product was ultimately delivered

  • Requests that appear fraudulent, abusive, or inconsistent with the purpose of this policy

However, MyFitStrip may consider individual circumstances at its discretion.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery at info@myfitstrip.com.

Please provide your order number and, when applicable, photographs or other documentation showing the issue.

If we determine that an item was damaged, defective, or incorrectly fulfilled, we may provide a replacement, refund, store credit, or another appropriate resolution.

Shipping Delays

Shipping and delivery times may be affected by carriers, weather, holidays, fulfillment issues, or other circumstances outside of MyFitStrip's control.

A shipping delay does not automatically qualify an order for a refund.

If you experience a significant delivery issue, please contact us and we will review the circumstances and determine whether a resolution is appropriate.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the customer's bank or payment provider.

Approved refunds may take several business days to appear on a customer's statement.

Policy Administration

MyFitStrip reserves the right to review, modify, or decline requests under this policy when appropriate, including in cases involving suspected fraud, abuse, excessive refund activity, or misuse of the Satisfaction Guarantee.

This policy does not limit any rights that cannot legally be waived under applicable law.

Our goal is to handle customer concerns fairly while maintaining a reasonable and sustainable refund policy for our business.