Shipping policy

SHIPPING POLICY

Order Processing

All orders are processed within 2–5 business days (excluding weekends and holidays) after your order confirmation email is received.

During peak periods, processing may take slightly longer. We will notify you if any significant delays occur.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout.

Estimated delivery times after processing:

United States: 3–7 business days
International (if offered): 7–21 business days

These are estimated delivery windows only and are not guaranteed.

Fulfillment

Orders are fulfilled by our U.S.-based fulfillment partner. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Delays

We are not responsible for delays caused by carriers, customs, weather, or other events outside our control.

Once an order has been handed to the carrier, delivery timing is outside of our control.

Shipping delays alone do not automatically qualify an order for a refund under our Satisfaction Guarantee; however, we will always review shipping-related concerns on a case-by-case basis and work to make things right where appropriate.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses. If an order is returned due to address issues, additional shipping charges may apply to reship the order.

Lost or Stolen Packages

MyFitStrip is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your tracking shows delivered but you have not received your package, please contact the carrier first. You may also contact us at info@myfitstrip.com and we will assist where possible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@myfitstrip.com with your order number and photos.

We will review the issue and make it right, which may include a replacement or refund under our Satisfaction Guarantee.